Shipping & Returns
We're quick! Orders are shipped within 1-2 business days and in most cases via 2 day USPS Priority Mail. You will receive a shipping confirmation with tracking and estimated delivery as soon as your package is on the way.
Please note that during high volume times (such as holidays), it may take up to 3 business days for your order to ship.
Every once in a while we stick something in your box that's not correct, or leave out an item. Don't worry ... just reach out to us at firstname.lastname@example.org with your order number, within 7 days of receiving. We'll make it right!
DAMAGED OR DEFECTIVE ITEMS
If a product arrives broken or in poor condition, please send us a photo along with your order number to email@example.com an
Since we handcraft all of our products in small batches, we do not accept returns or exchanges. We do offer minis and samples of some of our products, so please give them a try before investing in a larger size.
However, we ALWAYS want you to have the best experience possible when shopping with us, and are committed to customer satisfaction! If you are unhappy with your order, please email us at hello@oilofjoyapothecary an